Returns & Refund Policy
All Sales Are Final
Every piece is handcrafted and made to order, so we do not accept returns or exchanges for change of mind, wrong choice, or fit. Please review the product photos, description and measurements carefully before placing your order.
When A Refund Is Possible
A refund is considered only when the item you received is genuinely faulty on arrival — that is, it is defective, damaged in transit, or an item is missing from your parcel. No other reason qualifies for a refund.
An Unboxing Video Is Mandatory
To claim for a defective, damaged or missing item you must provide a single, clear, continuous unboxing video. This is not optional — without a valid unboxing video we cannot verify the claim and no refund will be issued.
Your video must, in one unbroken recording:
- Show the sealed, unopened parcel with the shipping label visible before you open it.
- Show the parcel being opened for the first time.
- Clearly show the item and the exact defect, damage or the missing piece.
How To Raise A Claim
Raise your claim within 48 hours of delivery using the Report a Problem / Refund Claim form on our Contact page. Upload your unboxing video along with clear photos of the issue, and include your order number.
Verification & Refunds
No money is refunded until we have reviewed and verified your unboxing video and photos. Once our team confirms the defect, damage or missing item is genuine, your refund is issued to your original payment method (Razorpay) within 5–7 business days. If verification fails, or no unboxing video is provided, the claim will be declined.
Not Covered
Change of mind, slight variations in handmade finish or colour that are natural to handcrafted jewellery, damage caused after delivery, and claims raised without a valid unboxing video are not eligible for any refund.
These timings are a starting point — edit this policy to match your business.